FAQ

Shipping & payments

What payment methods do you accept?

Zelle / manual payment is available today — you'll get instructions immediately at checkout. Card payments turn on once our merchant account is approved, and cryptocurrency checkout is being added soon.

How does Zelle checkout work?

Place your order and select Zelle at checkout. You'll see the recipient details and your order number immediately — send the Zelle payment with your order number in the memo, and we'll confirm and ship once it's received, usually within one business day.

Will you support crypto payments?

Yes — cryptocurrency checkout is in progress. Once it's live it will appear as an available option at checkout, no separate account needed on your end.

How is my order shipped?

Orders ship cold-chain in insulated packaging with tracking. You'll receive a tracking number by email once your order is confirmed and shipped.

Do you provide a certificate of analysis?

Yes, every batch is third-party tested and a certificate of analysis is available for each lot. Contact us with your order number if you need a copy.

What can these products be used for?

All products are sold strictly for in-vitro laboratory and research use. They are not drugs, foods, cosmetics, or supplements, and are not intended for human or veterinary use. See our research use disclaimer for full terms.